TRANSFORMING THE HIRE EXPERIENCE FOR SPECIALIST CONTRACTORS

Your hire, your way. Giving you certainty and control

You shouldn’t have to accept poor service as the status quo. There is another way.

THX’s outstanding hire experience ensures seamless communications, on-time deliveries and collections – keeping your project delivery on track.

POPULAR HIRE CATEGORIES

CERTAINTY – CONVENIENCE – CONNECTION

montage of smiling construction workers

Like you, we understand the impact of poor service on projects

Late deliveries, slow collections, and poor communication can lead to delays and blockers on your site.

You shouldn’t have to put up with hire that leaves you underwhelmed. At THX we understand the impact of unsatisfactory service.

  • 98% On-Time Deliveries
  • 85.0 Net Promoter Score
  • FORS Gold Accreditation
  • 99% Hire Reliability
  • 0.9 Days to Collect Off Hires

THX provides a prompt, efficient, and professional hire experience.

REAL TIME PERFORMANCE INDICATORS

get the thx hire experience today

It’s as easy as 1,2,3 to Open an Account

1 – Complete your details on the Open Account form and we’ll get in touch to talk through your requirements.

2 – You’ll meet one of our Business Development Mangers who’ll discuss how we can make a difference to your hires.

3 – We’ll get you set up with your THX Account and you’ll be ready to place your first order.

 

Get started today. Simply click on the Open Account form below.

OPEN ACCOUNT

ALLEVIATE UNCERTAINTY & TAKE BACK CONTROL OF YOUR HIRES

Save Time & Money

8-9% of the day can be lost waiting around for tools, materials, and equipment. These delays cost money. With THX you won't need to worry about delayed hire deliveries or slow collections.

Reduce Delays & Blockers

THX's quick, efficient hire, on time deliveries, prompt collections and good communications are all key factors in reducing delays and blockers related to hire.

Make your Job Easier

The THX Hire Experience will make your job easier by making your tool and equipment hire one less thing you have to worry about – helping you keep your projects complete on time.

Deal with Friendly Professionals

You get outstanding customer service from professional, helpful people who genuinely care about your business and actively want to resolve your problems

On-Time Deliveries

98% of our deliveries are on-time and off-hires are collected within an average of just 1 day, so you won't be left hanging around wasting time on-site waiting for hire tools and equipment.

Performance Transparency

Our real time hire KPI's provide you with complete transparency. At-a-glance metrics give you complete visibility of our hire performance in relation to your contracts.

Dedicated Account Manager

No more being passed from pillar to post. At THX you have a dedicated Account. And, with an average NPS of 85.0, you'll see that exceptional customer service is ingrained in our values.

Alleviate Uncertainty

Seamless, transparent communications throughout your THX Hire experience means you are always on top of your hires – from initial order through to collections.

Increase Efficiencies

Knowing your tool and equipment hire is in safe hands, helps increase efficiencies and gives you the opportunity to focus on other project priorities.

WHY CHOOSE THX FOR YOUR HIRES?

Black and white montage of THX Team members

WHY THE THX HIRE EXPERIENCE?

Frustrated with dealing with hire that is inadequate and inconsistent?

8-9% of the working day is wasted waiting around for deliveries and collections. Not only that, late deliveries and collections can lead to delays and blockers on-site risking projects falling behind schedule.

Like you, we understand the impact of unsatisfactory service.

Mediocre service shouldn’t be the status quo in the hire industry, and we don’t think customers should have to put up with hire that leaves them feeling stressed, frustrated and out of control.

THX provides a prompt, efficient, professional service that takes the headache out of every aspect of tool and equipment hire.

With THX you can go from feeling frustrated and overwhelmed to feeling efficient and in-control.

white carbon neutral britain accreditation logo

WE ARE A CERTIFIED CARBON NEUTRAL BUSINESS

As more and more clients demand sustainable practices , specialist contractors who can demonstrate their commitment to sustainability are more likely to win contracts and remain competitive in the marketplace. Working alongside with Carbon Neutral companies like THX can help you meet your clients’ sustainability requirements

THX became a Carbon Neutral Business in October 2022. At THX we are committed to working towards creating a more sustainable environment to protect future generations and the world around us.

 

LEARN MORE ABOUT SUSTAINABILITY AT THX

EXPERIENCE FIRST RATE SERVICE AND TRANSPARENT HIRE METRICS

Fed up with a lack of hire transparency? Your business matters, that’s why we have transparent, real-time service metrics that provide you with complete hire performance visibility.

We believe all customers deserve an exceptional hire experience – from start to finish. That’s why we measure our performance against the issues that really matter to our clients.

7SECS
98.7%
0.7%
98%
1.2
  • 1Average time window all inbound calls are answered within
  • 2Percentage of fleet on hire with no reported breakdown
  • 3Percentage of invoices currently in query
  • 4Live tracking percentage of deliveries that are on time and in full
  • 5Average number of days to collect off-hired equipment

“Your operatives are polite, on-time, helpful, and professional. Every drop is complete.”

Our Values & Core Competencies

H

Humility

Always ready to listen and learn from our customers

I

Innovation

Challenging the status quo with innovation

R

Refreshing

Delivering a first-rate hire experience

E

Energetic

Ready to help from 6am

Ability to understand industry issues
Ability to deliver and collect on time
Ability to communicate with all parties

See what our customers say

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